What Information We Hold and Why
When you open an account, we collect the details you submit — your name, contact information, and any identity verification documents required for your account to be active. When you make a deposit or withdrawal through bKash, Nagad, or Rocket, we record transaction metadata such as
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the amount, time, and wallet reference. We do not store your full mobile banking credentials; those stay inside your own bKash, Nagad, or Rocket app. We also collect device and browser data — your IP address, the type of device you use, session times — to
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keep your account secure and to make sure the experience loads correctly on mobile. Where you interact with our support channels, those conversation records are retained so we can follow up on unresolved matters. We process this data to operate your account, verify transactions, respond to
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disputes, and comply with obligations that apply in the eligible regions we serve. We do not sell your personal data to third parties. Sharing only happens where a payment processor like bKash or Nagad needs a transaction reference to clear a withdrawal, or where we are
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legally required to disclose information under applicable law. Your continued use of the platform after any policy update means you accept the revised terms.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.